2Gen: Success with Technology
// SUPPORT

Remote support

For existing 2Gen clients. Only start a session when a 2Gen technician asks you to.

  1. 01Call the help deskCall us on (07) 5676 7240 so a technician is ready to connect.
  2. 02Download the support toolDownload Splashtop SOSand run it. Your technician will confirm it's the right one.
  3. 03Read out your codeGive the technician the code shown so they can connect.