// Internet & Phones
NBN and internet outages: is your connection down?
What to check when your business internet stops working and when to call us.
- 01Check whether it's just youTry another device on the same network and a mobile on 4G. If the mobile works and nothing on the network does, the problem is likely your connection or equipment.
- 02Check for a known outageYour provider and NBN Co publish current outages for your address. A known outage usually means waiting for the carrier.
- 03Restart in the right orderTurn off the router, then the NBN connection box if you have one. Wait one minute, turn the NBN box on first, then the router once its lights settle.
- 04Check the lightsNote which lights are on, off or flashing on the NBN box and router. It speeds up fault logging.
- 05Call us2Gen managed clients: call 07 5676 7240 and we'll take it from there, including logging the fault with your carrier.
// Related services
Is your IT helping your business or holding it back?
If you're not sure, that's the conversation to have.