Our Help Desk service is there for you 24/7 with local, polite, dedicated and experienced staff to help you resolve IT support issues quickly and easily.
You will enjoy guaranteed response times and piece of mind knowing that your IT support request will be handled promptly and professionally.
We have the best IT support and ITIL based help desk on the Gold Coast.
Your staff get immediate high priority support.
We are here to help you resolve issues as quickly as we can and with minimal interruption.
We are experts at our craft. You know that you will get support issues resolved quickly.
We guarantee our response times with our financially backed service level agreements.
The key to our IT support success is our ITIL processes, we document, capture and reuse knowledge for each client and ensure that the right staff member is assigned to each support case.
Our Help Desk service is an affordable, month to month, fixed fee service that will enable your staff to work with technology that is secure, fast and reliable.
IT support used to be "part" of my role. Using 2Gen's Help Desk has allowed me to focus on what I should be doing instead of worry about technology"
Darren / MCCGC