NBN and Internet Outages: Is Your Connection Down?

NBN and Internet Outages: Is Your Connection Down?

Oh crap, is your NBN internet offline? Suspect an NBN or internet outage? Don’t panic! The first step is to determine if the problem is on your end or a wider outage.

Check the NBN Outage Website

The best way to diagnose the issue is to check the official NBN outage website (or your specific internet provider’s outage page). This will give you valuable information, including:

• Confirmation of a known outage in your area
• Estimated restoration times
• Information about the cause of the outage (if available)
• Advice on what to do while you wait for the service to be restored

Why Checking the Outage Website is Important

Before you start troubleshooting your own equipment (like restarting your modem and router), it’s crucial to rule out a widespread NBN or internet outage. This saves you time and frustration.

What to Do If There’s No Reported Outage

If the NBN outage website doesn’t show any problems in your area, the issue might be with your equipment or home wiring. Here are some steps you can take:

• Restart your modem and router.
• Check all the cables connecting your devices.
• Try connecting a different device to the internet.
• Contact your internet service provider (ISP) for further assistance.

Staying Connected During an Outage

While waiting for your NBN or internet service to be restored, you might consider:

• Using your mobile phone’s hotspot for limited internet access.
• Deploying a 4G backup service for the future.

We hope this information helps you quickly diagnose and resolve your NBN or internet outage!